The Needs Enhanced Support (NES) team at HMRC are using digital technology to tailor-make services for customers who can’t access our services using our standard channels.
We all like to think we’re doing a good job, and so to win an award in recognition of your work is a great feeling.
Hey there! We’ve been asked to say a few words about our time as university industrial placements at HMRC.
Can you imagine storing and managing over 10 million filing cabinets worth of customer data? Then working out how to keep that data relevant, correct and useable? It’s a bit of a conundrum but since 2014 we’ve been working on …
...working together to improve customer service and make bigger savings.
A year has passed since we published the HMRC API strategy and it really has flown by!
We may have just the thing for you...
Read about the Making Tax Digital consultation reports published earlier this month on our Tax Agents Blog
When you’re running one of Europe’s biggest IT operations, getting to the root cause of a problem isn’t always easy. I’m Pete and it’s my team that run HMRC’s IT. Our aim is to give our 60,000 HMRC colleagues the …
Hi Richard James here with another update on the Personal Tax Account.