Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
After a year working as a User Researcher, psychology student Ioana Pintilie reflects on her time with HMRC digital
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams
The best way to test a service is with real people and we're always on the look out for more volunteers. Can you help?
User researchers Pip Light and Jennifer Clark show how their work is making a difference...
User Researcher Megan Lynn has helped create a new way to find and manage volunteers to test our digital services...
University placement student Ioana Pintilie reflects on her first week as an Assistant User Researcher with HMRC digital...
Digital jobs don't have to be in London. User Researcher Nick Buckland has made the move from the capital to the sunny south coast...
Rachel Collard and Kay Patel from the User Research team reflect on opportunities for everyone to work in digital and the gender balance following a recent Women in Digital forum.