GOV.UK
Our first user research community conference
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
User Research
Finishing my industrial placement
After a year working as a User Researcher, psychology student Ioana Pintilie reflects on her time with HMRC digital
The Empathy Experiments - 8 lessons learned at HMRC Digital
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams
Calling all users: help us to help you
The best way to test a service is with real people and we're always on the look out for more volunteers. Can you help?
Performing A/B tests to improve services for users
User researchers Pip Light and Jennifer Clark show how their work is making a difference...
Finding volunteers for user research: how our user panel helps
User Researcher Megan Lynn has helped create a new way to find and manage volunteers to test our digital services...
University Placement: My first week at HMRC digital
University placement student Ioana Pintilie reflects on her first week as an Assistant User Researcher with HMRC digital...
Location, location, location
Digital jobs don't have to be in London. User Researcher Nick Buckland has made the move from the capital to the sunny south coast...
Transfer your skills into a digital role
Rachel Collard and Kay Patel from the User Research team reflect on opportunities for everyone to work in digital and the gender balance following a recent Women in Digital forum.
Careers in User Research
User Researcher Alton Morgan talks about his work and career opportunities with HMRC digital