How do you stop half a billion phishing emails a year from ever reaching your customers? Well, we just have!
Our main goal in digitising services is always to improve things for the customer – making a process simpler and quicker, and putting the customer more in control – but moving to digital has of course also meant
I’m Sha Jenkins. My day job is Personal Assistant to a Senior Manager and I’m also a volunteer HMRC Digital Ambassador (DA). Digital Ambassadors are just normal staff with an appetite for digital, not geeky I hope, just interested. We’ve …
The Needs Enhanced Support (NES) team at HMRC are using digital technology to tailor-make services for customers who can’t access our services using our standard channels.
Hey there! We’ve been asked to say a few words about our time as university industrial placements at HMRC.
...working together to improve customer service and make bigger savings.
I never planned to work for the government, least of all HMRC. But taking up a digital apprenticeship here is one of the best decisions I've made so far.
Well we’ve just about recovered from the final of the Brathay Apprentice Challenge. Lots of good memories and some sunburn (hard to believe I know) but best of all
It’s National Apprenticeship Week, so what better time to blog about our experience so far as HMRC Digital Apprentices. We’re a group of 9 Software and Test Engineer Apprentices working in the HMRC Digital Delivery Centre, Newcastle.