We all learn new things every day and are inspired in different ways. I recently had the chance to help a group of young people find out more about what careers in technology are like, and it was a really …
Our main goal in digitising services is always to improve things for the customer – making a process simpler and quicker, and putting the customer more in control – but moving to digital has of course also meant
I’m Sha Jenkins. My day job is Personal Assistant to a Senior Manager and I’m also a volunteer HMRC Digital Ambassador (DA). Digital Ambassadors are just normal staff with an appetite for digital, not geeky I hope, just interested. We’ve …
The Needs Enhanced Support (NES) team at HMRC are using digital technology to tailor-make services for customers who can’t access our services using our standard channels.
We all like to think we’re doing a good job, and so to win an award in recognition of your work is a great feeling.
Hey there! We’ve been asked to say a few words about our time as university industrial placements at HMRC.
Can you imagine storing and managing over 10 million filing cabinets worth of customer data? Then working out how to keep that data relevant, correct and useable? It’s a bit of a conundrum but since 2014 we’ve been working on …
...working together to improve customer service and make bigger savings.
I never planned to work for the government, least of all HMRC. But taking up a digital apprenticeship here is one of the best decisions I've made so far.
Well we’ve just about recovered from the final of the Brathay Apprentice Challenge. Lots of good memories and some sunburn (hard to believe I know) but best of all