GOV.UK
User research lab opens in Manchester
Senior user researcher, Jessica Blaynee takes us on a tour of the new facility...
Digital services
Reducing paper waste, increasing user experience
Our digital forms team have produced a new tool, Gforms, helping customers move from paper to online submissions...
Designing A/B test experiments as a team
Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...
The Developer Hub is Live!
Some lessons we learned on the way...
Our first user research community conference
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
#TechForAll Hackathon
With accessibility high on our agenda we held a hackathon to explore new technologies and ideas to support our colleagues and customers...
Being a user research assessor
Chris Moffit tells us about his role in Newcastle. It's a team sport!
Sharing our experiences with the Danish Tax Authority
Ronnie Nielson, Danish Tax Chief Adviser on what he learned from our digital teams in Shipley...
"Alexa, open HMRC"
We've created an Alexa skill giving our customers another way to get help with their Tax Credits renewals...
HMRC Annual Report and Accounts 2017-18: A digital perspective
Some of the digital highlights from the HMRC Annual Report