Senior user researcher, Jessica Blaynee takes us on a tour of the new facility...
Our digital forms team have produced a new tool, Gforms, helping customers move from paper to online submissions...
Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...
Some lessons we learned on the way...
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
With accessibility high on our agenda we held a hackathon to explore new technologies and ideas to support our colleagues and customers...
Chris Moffit tells us about his role in Newcastle. It's a team sport!
Ronnie Nielson, Danish Tax Chief Adviser on what he learned from our digital teams in Shipley...
We've created an Alexa skill giving our customers another way to get help with their Tax Credits renewals...
Some of the digital highlights from the HMRC Annual Report