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Digital services

How HMRC user researchers stay at the top of their game

Posted by: , Posted on: - Categories: Digital services, Digital Skills, Digital workplace, General, Innovation, User Research
Colleagues working around laptops

I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …

Delivering digital services in a global pandemic (Eat Out to Help Out)

Posted by: , Posted on: - Categories: App, Digital services, General, Guest blog
Waitress welcoming restaurant guests take order writing on notepad

I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …