Dr Emma Jefferies - HMRC digital

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Dr Emma Jefferies

Empathy in the workplace - what we’re doing

Posted by: Dr Emma Jefferies, Posted on: 10 January 2019 - Categories: Cross Gov Collaboration, Culture & Values, Digital workplace, Guest blog, Mental Health

Dr Emma Jefferies gives us an update on her work to introduce empathy into the workplace...

The Empathy Experiments - 8 lessons learned at HMRC Digital

Posted by: Dr Emma Jefferies, Posted on: 22 August 2018 - Categories: Culture & Values, General, Innovation, Service Designing, User Research

Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams

What we do