I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …
Today on 25 April, to celebrate International Girls in ICT Day, we hear from Rosie Woodhead, a senior user researcher. Rosie is talking about being a woman in what is sometimes seen as a traditionally male working environment and how …
User Researchers Kirstie and Autumn explain how to carry out First Click testing...
Senior user researcher, Jessica Blaynee takes us on a tour of the new facility...
Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
Chris Moffit tells us about his role in Newcastle. It's a team sport!
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams
The best way to test a service is with real people and we're always on the look out for more volunteers. Can you help?
User researchers Pip Light and Jennifer Clark show how their work is making a difference...