GOV.UK
Getting the first click right
User Researchers Kirstie and Autumn explain how to carry out First Click testing...
User Research
User research lab opens in Manchester
Senior user researcher, Jessica Blaynee takes us on a tour of the new facility...
Designing A/B test experiments as a team
Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...
Our first user research community conference
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
Being a user research assessor
Chris Moffit tells us about his role in Newcastle. It's a team sport!
The Empathy Experiments - 8 lessons learned at HMRC Digital
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams
Calling all users: help us to help you
The best way to test a service is with real people and we're always on the look out for more volunteers. Can you help?
Performing A/B tests to improve services for users
User researchers Pip Light and Jennifer Clark show how their work is making a difference...
Finding volunteers for user research: how our user panel helps
User Researcher Megan Lynn has helped create a new way to find and manage volunteers to test our digital services...
University Placement: My first week at HMRC digital
University placement student Ioana Pintilie reflects on her first week as an Assistant User Researcher with HMRC digital...