I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …
Digital services have made a significant impact on the lives of many in the UK and transformed the way we interact with businesses and connect with those around us. There are 14.1 million people living with a disability and they …
I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …
Today on 25 April, to celebrate International Girls in ICT Day, we hear from Rosie Woodhead, a senior user researcher. Rosie is talking about being a woman in what is sometimes seen as a traditionally male working environment and how …
User Researchers Kirstie and Autumn explain how to carry out First Click testing...
Senior user researcher, Jessica Blaynee takes us on a tour of the new facility...
Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
Chris Moffit tells us about his role in Newcastle. It's a team sport!
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams