Skip to main content

Inside our Surge and Rapid Response team

Posted by: , Posted on: - Categories: Accessibility, Culture & Values, Diversity, General, Guest blog, Inclusion, Recruitment, SURGE
Surge team working in customs

  Created in 2015 in response to a challenge by CS People Board to improve operational resilience across the civil service the SRRT’s purpose is to support any central Government department or agency manage forecasted and unexpected peaks in demand …

How HMRC user researchers stay at the top of their game

Posted by: , Posted on: - Categories: Digital services, Digital Skills, Digital workplace, General, Innovation, User Research
Colleagues working around laptops

I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …