GOV.UK
End of an Era
'Time doesn't stand still in the digital world'. Customer Relationship Manager, Ian Hall explains how we decommissioned our Electronic Data Interchange...
services
Supporting small businesses
With a whole range of digital forums, webinars and online tools...
A digital step forward for our tax credits customers
New SMS, our HMRC app and more made 2017 our most digital tax credit peak so far. Angela MacDonald, Director General of Customer Services explains...
Digital Self-Assessment - digital alerts
Toby’s last blog post gave an update on the Self Assessment statements which were the first digital alerts we’ve sent out to our customers. I want to say a little more about what we have been doing to develop our …
PAYE for employees – private beta begins
In a previous blog, I talked briefly about the private beta for PAYE for employees. Well, we are now ready for the private beta release. It's a very exciting time as we make final connections to the production services we have been working on …
User research in agile product delivery
Last September I joined the HMRC digital team working in London as a user researcher. My job was to help deliver research to inform the product development and designs of the new online exemplar services, in particular the PAYE company car reporting service. …
Like a challenge? Have the skills? Want to join us?
I’m Mark Dearnley, and I’m HMRC’s Chief Digital and Information Officer. I’m responsible for leading HMRC’s ambitious plans to digitalise its business. I'm delighted that we have just announced that we are opening our first Digital Delivery Centre in Newcastle. …
User testing the digital tax account for small businesses
We've recently started fact-checking the prototype digital tax account for businesses. This process makes sure that the information that we will present to users of the service is technically accurate. Our colleagues in GDS have previously blogged about how fact-checking …