Hi Richard James here with another update on the Personal Tax Account.
Last time we spoke the biggest news was that more than one million customers were using the Personal Tax Account, well that figure has more than trebled. Personal Tax Account now has over 3.5 million active users with satisfaction scores currently running at around the mid-70s mark.
We’re still adding new features all the time. As well as those we mentioned in my last post the Personal Tax Account now includes:
|Tax Credits Service||Tell us about changes and see what their next payment will be|
|Child Benefit||Customers can now tell us about changes that affect their child benefit, including telling us about children who are staying on in full time non-advanced education to ensure their child benefit doesn’t stop.|
|Check/change Address details||All customers can check we hold the correct address and tell us if straight away if it’s changed.
It’s particularly important for customers who move to or away from Scotland to check we have the current address as it will determine whether they’re correctly registered for the Scottish Rate of Income Tax and on a Scottish tax code.
|National Insurance number||A new confirmation service where customers can simply print a letter confirming their NI Number without having to call – making it much faster and easier for customers who are asked for this confirmation by an employer or other organisation.
Later in the year, we’ll improve this service further to make it easier for customers to find out their NI Number if they have lost it or don’t know it
And there’s still more in the pipeline. Next up will be the introduction of an end of year reconciliation and a repayment service. PAYE customers will be able to check they’ve paid the right amount of tax and if they’ve paid too much they can arrange a refund direct to their bank account within 3-5 working days. Much quicker than waiting for a payable order and having to pay it into their accounts themselves.
Later in this year we’re introducing an Online Payment service so customers who haven’t paid enough tax through PAYE can use their Personal Tax Account to make a payment to HMRC without the need to call us or send us a cheque.
Our Trusted Helper service, which allows customers to get help using their Personal Tax Account from a family member or close friend, which is currently only available to customers and helpers who’ve used Verify, will be improved so that our customers using Government Gateway Credentials can also get the help they need online.
If you haven’t accessed your Personal Tax Account yet...
From the Personal Tax Account sign in page you can login by setting up a Government Gateway account. It only takes a few minutes and you’ll need to have your National Insurance number and your P60 handy. If you already have a Government Gateway account it will be even quicker. To make the process even more secure we’ll text you a security code that you’ll need to enter each time you use your account.
You can also find out more about the Personal Tax Account by watching the HMRC YouTube video about it.
I'll catch up again with you soon.