13 comments

  1. Comment by Rachael posted on

    Good Morning - I have been emailing makingtaxdigital.mailbox@hmrc.gsi.gov.uk to express my interest in attending a discussion event regarding the new digital system however I have not received a reply. Would you mind confirming if you are still running these events and how I may book on to one.

    Many thanks

    • Replies to Rachael>

      Comment by Richard posted on

      We'll be running a series of events over the summer to coincide with the publication of our consultations. Everyone who has registered their interest in attending one of these events through the makingtaxdigital.mailbox@hmrc.gsi.gov.uk mailbox will be sent details as soon as arrangements have been finalised. Hopefully we'll see you there.

  2. Comment by Mrs R posted on

    Easy to register. Applied for tax refund and found it straightforward.

    Replied onsite very quickly that outcome had been sent to me but three weeks later no reply and no way of getting in touch. The website does not let you send a message and telephone enquires are not allowed until five weeks after the application

    • Replies to Mrs R>

      Comment by Richard posted on

      I'm glad you found claiming your tax refund online straightforward using the claim form available through your Personal Tax Account.

      You do need to wait 5 weeks after making an online claim and 6 weeks after making a postal claim before contacting HMRC about the payment. This gives us time to process your claim and check whether we need to contact you for further information before we send you any refund you are due. This is why there is a period of waiting before we send any refund to you by cheque, to your bank account or to your nominee. You'll find all the guidance on GOV.UK

  3. Comment by Mr Wilde posted on

    My wife and I think it is great that we can access our own personal information so easily when we need to, without recourse to phones or the post. The random security number generated each time of use is very reassuring as well. Well done to all concerned.

  4. Comment by Jack posted on

    Is there a time when if someone hasn't set up a tax account HMRC will send you a letter saying one has been set up for you and here are your login details.

    • Replies to Jack>

      Comment by Becci Helm posted on

      Hi Jack
      Thanks for all your questions. Here are the answers for you. We have no plans to send individual customers a letter with their login details. We will be promoting the Personal Tax Account widely and people receiving paper forms and letters from us will start to see HMRC encouraging customers to use their Personal Tax Accounts.
      Becci
      Communications Team

  5. Comment by Jack posted on

    can you view copies of previous tax returns if they were submitted using 3rd party software.

    • Replies to Jack>

      Comment by Becci Helm posted on

      If a customer has submitted their tax return on paper or using third party software they won't be able to view the return through their Personal Tax Account. But customers who have submitted their previous tax returns using HMRC's software will be able to view these through the Self Assessment portal of their Personal Tax Account.
      Becci
      Communications Team

  6. Comment by Jack posted on

    Can you view copies of previous tax statements sent to you by post.

    • Replies to Jack>

      Comment by Becci Helm posted on

      Customers can view their Self Assessment tax calculations and their latest statement online through their Personal Tax Account. In addition, the 'Check your Income Tax' service enables PAYE customers to view an estimate of the in-year tax liability on their employment and pension income. A reconciliation of their previous year liability for PAYE income will also become available in the Summer 2016, together with their Annual Tax Summary, and they will be able to view both of these through their Personal Tax Account.
      Becci
      Communications Team

  7. Comment by Jack posted on

    If you are already receiving pension can you see how much pension you earned in a tax year in order to put the figure on your tax return.

    • Replies to Jack>

      Comment by Becci Helm posted on

      Once those figures are received by HMRC from the employer/pension provider, the 'Check your Income Tax' service accessible through the Personal Tax Account will show the final figures and it will be used for the End of Year reconciliation page once that online service is introduced in the Summer 2016.
      Becci
      Communications Team