My name’s Oliver McGuire and I’m the Digital Service Manager for Your Tax Account. This week has been a significant one for my team because the service has just passed its live Digital by Default Service Standard Assessment.
If you’re not familiar with Your Tax Account, it’s aimed at the five million small and medium- sized businesses in the UK. It gives them an easy way to find advice and information, and lets them see tax transactions across the range of business taxes including Self Assessment (SA), Corporation Tax (CT), VAT and PAYE for employers.
Over 2.2 million users have now signed up for this online service and in January this year many of them used it to file their SA returns. User satisfaction with the service is regularly above 80%, which I’m very happy with.
Feedback from users has been crucial to bringing this service to life over the eighteen months. We’ve spoken with nearly 150 businesses, letting them have a look at the changes we’re working on and listening to their feedback. We’ve received over 50,000 pieces of individual feedback since June 2014! As a result, we've changed a lot about how the tax account looks and works.
Although I’m pleased with the progress we’ve made, passing live assessment doesn’t mean that my team and I will be working any less hard. As we enhance the service and add new features we plan to keep speaking with at least six businesses every two weeks to get their feedback on what we are doing. There’s always room for improvement and we’re making small changes quickly where we can and, for the bigger issues, we are prioritising what we do around the things that will deliver users the most benefit.
There’s a lot to do but over time we will provide a full suite of services through Your Tax Account. Every time they log in, I hope users will see the progress we’re making to give them all their tax details quickly, simply and in one place.
Next time you log in, why not sign up to start using Your Tax Account? If you’re already using the service please do keep sending us your ideas using the feedback buttons.
I’ll be posting again to tell you about further updates on developments with the tax account and details of our ongoing responses to the feedback we’ve had.