https://hmrcdigital.blog.gov.uk/2014/10/30/digital-roadmap-whats-ahead-at-a-glance-2/

Digital roadmap – what’s ahead at a glance

I’m often invited to speak about our ambitious digital agenda and, where my diary allows, am keen to share more about our plans and where we’ve got to.

With something like 50 digital projects running at any given time we have a complex roadmap to navigate. My team have been working on a visual summary, which highlights some of the key things coming up for customers over the next couple of years.

I thought it would be good to share this so you can see how the picture is looking. Let me know if you think this is useful and I will share future versions too.

I’m going to be putting it up on screen at the HMRC Autumn Stakeholder Conference next week, when I’ll be giving some of our key stakeholders an update on our progress. I’m looking forward to some challenging questions and also some great ideas and feedback for me to take back to my teams! I will let you know after the event what came out of it.

Roadmap141029-2014slide

Text-only version

Individuals roadmap – the remainder of 2014

  • Submittable iForms with save & retrieve (12.5m customers)
  • Digitisation of White Mail (41m customers)
  • PAYE for Employees – exemplar service, public beta (41m customers)
  • UK / Verify - identity assurance (41m customers)
  • Family & Friend Nominations (10m customers)
  • Tax Summaries (10m customers)
  • GOV.UK transition (41m customers)
  • Personal Tax Account (41m customers)

Note: numbers impacted are approximate only and subject to further refinement

Professionals roadmap (businesses and agents) – the remainder of 2014

  • Submittable iForms with save & retrieve (1.5m customers)
  • Charities services (150k customers)
  • GOV.UK transition (5m customers)

Note: numbers impacted are approximate only and subject to further refinement

Slide2

Text-only version
Individuals roadmap – 2015 and beyond

2015:

  • iForms that allow file attachments (12.5m customers)
  • PAYE P2/P80 (41m customers)
  • Transferrable Allowance for Married Couples (4.2m customers)
  • Inheritance Tax Online (600k customers)
  • Benefits & Credits Change of Circumstances (6m customers)
  • Tax Free Childcare (2m customers)
  • National Insurance services for individuals (41m customers)
  • Social media, chat, SMS and secure messaging (41m customers)

2016:

  • Downloadable software replacement (3.1m customers)

Note: numbers impacted are approximate only and subject to further refinement

Professionals roadmap (businesses and agents) – 2015 and beyond

2015:

  • iForms that allow file attachments (1.5m customers)
  • Employment Intermediaries (10k customers)
  • Company Accounts & Tax Online (750k customers)
  • Employment Related Securities (ERS) Employers (4k customers)
  • Agent Online Self Service – exemplar service, public beta (120k customers)
  • Digitisation of White Mail (5m customers)
  • Social media, chat, SMS and secure messaging (5m customers)

2016:

  • Downloadable software replacement (400k customers)
  • Whole Customer View (5m customers)

Note: numbers impacted are approximate only and subject to further refinement

4 comments

  1. kairon william

    Better analysis Mark. These will help the business owners for clear thought about digital service management. It is very true that a digital service planning help promote the prosperity of a company. In this concern I may refer the name of OGS Capital as they have provided me a better one. Thanks for the post Mark.

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  2. Francis Carden

    How encouraging to see an open CIO and roadmap. I also read the piece at the end of last year about the breaking up of the major outsourcing contract. Being lean and nimble is how I've seen large enterprises drive the most success in todays' tough economic environment. Hope our own paths cross one day.

    Cheers, Francis

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  3. Matt Collins

    Thanks for sharing this, Mark. It is really interesting to see what's in the pipleline. As an outsider looking at this, it's not always clear from the project titles what they'll entail. What's the best way (if any) to find out more about individual projects?

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    • Mark Dearnley

      Thanks Matt for your comment. Are there any particular projects that you'd like to know more about? If so, I'm happy to ask the relevant Digital Service Managers to consider blogging about it with a bit more information.

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