Assisted Digital and Your Tax Account

I’m Steve Webster and I’ve been working, with HM Revenue and Customs colleagues, to make absolutely sure that the Your Tax Account service can easily and quickly be accessed and used by as many people as possible, including customers with disabilities.

We’ve been working with the Government Digital Service (GDS) to make sure that our service fully complies with the Government’s assisted digital strategy.

We already know, from research we’ve done, that the Your Tax Account’s content meets user needs, but we've also recently done some specialist testing to make sure that the service doesn’t contain any inadvertent barriers to accessibility. 

This further testing showed that, on one particular page (where customers can merge two Government Gateway accounts), there were problems for some customers who use screen magnifiers or screen readers. These customers found that the links and instructions on the page were not clear enough to enable them to complete their transaction. 

This was really helpful feedback, and we’re actively working on an early solution to this, as well as sorting one or two other reported issues. And we’re also continuing to work with GDS colleagues on the wider issue of getting digital services to people who aren't already online. We’re committed to making Your Tax Account as user friendly and accessible for as many people as possible.

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